Privacy Policy

1. Introduction

Jiean (the “Platform”) values your privacy and the protection of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information, as well as your legal rights.

2. Information We Collect

User Information

Name or nickname
Contact information (phone number and email)
Service address (for service matching)
Order records and communication history
Payment information processed by third-party providers (we do not store full payment details)

Service Provider Information

Name or nickname
Contact information
Identity verification information
Service skills, categories, and pricing
Service history and reviews
Payout account information (via third-party providers)

Device & Usage Information

Device type, OS, device identifiers
IP address, login time, access logs
App usage and interaction data

3. How We Use Your Information

Provide and improve services
Match users with service providers
Process orders and payments
Send notifications and communications
Comply with legal obligations

4. Information Sharing

We do not sell personal data
Shared with service providers to complete orders
Shared with payment / verification / technical providers
Disclosure required by law
Protection of platform rights and users

5. Data Security

We use reasonable technical and organizational measures to protect your data. Data is retained only as long as necessary.

6. Your Rights

Access and update your data
Request deletion (where legally allowed)
Withdraw consent
Restrict processing

7. Protection of Minors

The Platform does not provide services to individuals under 18. Any such data will be deleted upon discovery.

8. Policy Updates

We may update this Privacy Policy from time to time. Material changes will be notified through the platform.

9. California Privacy Rights (CCPA)

Right to know
Right to delete
Right to opt-out of sale (we do not sell data)
Right to non-discrimination

10. Contact Us

Platform Name: Jiean

Email: info@jieanservices.com